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Practical Church Administration Course
Practical Church Administration Course


The Practical Church Administration Course
Learn Skills Needed to Work in Church Offices
Are you looking to gain skills or sharpen your skills and knowledge to work efficiently in a Church office?
Our Practical ONLINE Church Administration Course can help you learn what you need to succeed!
No matter the size of your Church or what position you’re looking to fill, you’ll be prepared for the job after completion of this course.
Sign up today!

Develop your skills and knowledge with a certificate course that you can complete in your own time. Receive a certificate of completion at the end of the course.
Whenever you want.
The course is 100% online and you are able to go through the course at your own pace.
However long it takes you. Take your time in working through the modules.
As long as you have good English skills, you will be suitable for this course.
You will need regular access to the following:-
- Computer: Laptop or desktop computer with working speakers or headphone points
- Internet: High speed internet such as Broadband or ADSL, T1/T2, fibre optic or cable
(Dial-up access will be significantly slower and is not recommended) - Windows : Operating system – Windows XP or Vista 7 or above
- Internet Browser – Internet Explorer 7 or higher or the latest version of Google Chrome
- MAC : Operating system: OS X 10.4 or later
- Internet Browser – latest version of Google Chrome
- Software: PDF or Adobe Reader, Microsoft Word (or Open Office which is free to download)
- Printer: Optional if printing documents and templates. Otherwise a cloud drive or space on computer to save documents.
Payment is available via Paypal through the website.
If you need other options, contact admin@churchsupportaustralia.com.
Great question! Gain confidence and knowledge in your church position with over 30 templates. This course will equip you with the skills and tools to be successful in your position and will help you excel in all that God has called you to do. Browse through the modules to see topics that will be cover
No. This course is designed for one on one only.
About Course
Gain the skills and knowledge you need to manage and administer your church with this comprehensive church administration course. Learn best practices for working with your Pastor, office policies, social media, office management, communicating and more. Sign up today!
Course Curriculum
Introduction Welcome to the new church administration course.
This course is designed for church leaders and members alike to better understand the structure and operations of church administration.
Throughout the course you will learn about the basic components of church administration, such as financial management, human resources, and legal and regulatory matters. You will also get instruction on developing administrative policies for the church, including hiring and termination policies, and conflict resolution strategies.
We believe this will be an invaluable tool for church leaders and members who wish to better understand the day-to-day operations of administration.
The course launches in the coming weeks and will feature one-on-one guest lectures from experts in the field of church administration.
To get more information about the course, please visit our website or contact us directly.
We look forward to hearing from you and helping you become a better leader in your local church.
Legal Information
Welcome to the Church Administration Course!
Getting Set Up
02:37Connect
00:21TASK Join Canva
MODULE 1: YOUR ROLE AS A CHURCH ADMINISTRATOR “… choose seven men from among you who are known to be full of the Spirit and wisdom. We will turn this responsibility over to them….”
~ Acts 6:3
Introduction
Definition
11:55A Central Role
Positions and Roles in an Administration Department
05:41Practical Inspo for your office
03:30
MODULE 2: YOU AND YOUR OFFICE “We can’t care for others if we don’t care for ourselves.”
~ Alli Worthington
Your office is your second home, so to speak. This is the church’s CPU – the main engine room. This is where it all happens.
You are the one who keeps the church moving forward. You are the facilitator and shepherd to many different areas. You have many hats, so you need to look after YOU!
Introduction
You and Your Office
10:16Looking After Yourself to Avoid Burnout
Setting Boundaries
Dealing with a Heavy Workload
Ergonomics
TASK Ergonomics
TASK Office Environment Heath Check List
MODULE 3. EMPOWERING AND PROTECTING YOURSELF “If you think you can, you can. And if you think you can’t, you’re right.”
~ Mary Kay Ash
Your role can be empowering. Often at times, you are expected to act independently, make decisions and resolve issues with little or no guidance. In this module, you are going to learn how to feel empowerment through assertiveness, consensus building, conflict resolution and decision making.
Introduction
Being Assertive
16:33Resolving Conflict
Building Consensus
Making Decisions
Handling Tough Church Members and Visitors
MODULE 4. GETTING ORGANISED “Organising is what you do before you do something, so that when you do it, it’s not all mixed up.” ~ A.A. Milne
Introduction
Keeping Your Workspace Organised
12:58Using a To-Do Book
Use a To-Do App
Note-taking Apps
Prioritising
The Secret to Staying on Track
Managing Your Time
Goal Setting
TASK Get Organised
Calendars
List of Weekly Events
Contact List
Visitors/Staff WIFI
TASK Sharing the Wifi
The Paper Trail
TASK Organising Paper
Managing Electronic Files
TASK Electronic Files
Choosing Software
Admin Users of Computer Software
Computer Security
TASK Password Keeper
TASK Software Users
MODULE 5 CREATIVE DEPARTMENT In many churches, there is no creative department; you are the creative department. You are the one who creates and updates the flyers, brochures, posters, cards and so on.
Introduction
Branding
11:06TASK Brand Guide
Canva
TASK Sign Up Your Church
Logo
Email Signatures
TASK Create Signature
TASK Email Clause
MODULE 6 WORKING WITH YOUR PASTOR What an honour it is to work with your pastor/s and other church team members. As mentioned before, the church office is like the engine room that keeps all the cogs moving in the church. You doing your job well helps the pastor (the conductor) keep the church on course. Your pastor needs someone to rely on and trust, to pick up and do tasks that they don’t need to be doing. A pastor that tries to do everything, without relying on an administrator or assistant, usually burns out or can’t fulfil their own role as a leader effectively.
Introduction
Working Closely
04:48Getting to Know Your Pastor
TASK How well do you know your pastor?
TASK About You
Supporting Your Pastor/s
The Pastor’s Goals
Create a Game Plan
TASK Assist your Pastors memory
Managing the Pastor’s Calendar
TASK Speaking Engagement
MODULE 7 COMMUNICATION Build a trusting relationship with your pastor as discussed in the previous module. This is achieved through your integrity, quality of work and commitment to your job. Key to this is having exceptional communication skills. As an effective assistant, you help facilitate communication with the pastor, staff, church and the community/world.
You need to learn to help your pastor/s know when and when not to communicate. You will also need to know when to share information, when to forget information and when you take the information to God in the grave. There will be things that happened that you may not know all of the reasons why. You know enough and may be eager to question it. Don’t do that.
Simply know that they’re the leader and that they’re making the right decisions and are responsible for those decisions, not you.
Introduction
Boundaries
00:33What to Do in a Sticky Situation
Confidentiality
Handling Prayer Requests
Church Members’ Information
TASK Membership Information
MODULE 8 POLICIES AND PROCEDURES Master documents are strongly recommended. When you create a master document, copy/print relevant information from that document to suit each department/ministry and create standard operating procedure (SOP) folders. The Britannica dictionary defines a standard operating procedure as a ‘set of written guidelines or instructions for the completion of a routine task’.
These documents/folders should be made available to every pastor, assistant, receptionist, department and so on who needs to know the SOPs for your church body. Any activity requires the use of the correct tools and systems, and the administrative office or any church department is not exempt.
Benefits of an SOP folder:
• It helps to streamline the church’s operations and ensure consistency across the departments.
• It helps reduce the number of errors the office staff make thereby improving productivity.
• This is the ‘go-to’ document that your fill-in/’acting’ will refer to if you can’t come to work for some reason.
Get systems in place and determine what works best in the Church Office.
Introduction
Setting Up SOPs
03:55Identifying Procedures to Include
Common Topics to Add to your SOPs
Organising Your SOP Folder/Binder
TASK All in One Spot
The Completed SOP
TASK Privacy
MODULE 9 PROTECTING THE CHURCH AND THE PEOPLE If your role includes being the church receptionist, your face may be the first point of contact within your church. Therefore, how you come across reflects the Church and our God. You should also keep the office/reception area neat, cleaned and decorated. You may play a role in workplace safety practices and policies (human and property), including keys, property hire, fire safety, first aid, accident reports and more.
Introduction
Attendance
06:44TASK Attendance Record
Workplace Safety
Human Safety
TASK Contractors
TASK Front Desk Duties
Bomb Threat Checklist
TASK Keys
Property
TASK Property Hire
Creating Health and Safety Policies and Procedures
Accident Reports
TASK Report
Bushfire Safety Procedure Examples
TASK Suspicious Package
First Aid
TASK Building Evacuation Plan Poster
Scams
02:02Cybersecurity
MODULE 10 WORKING IN AND WITH A TEAM If you are a senior member in the admin office, you may find yourself finding new systems, setting up systems and training staff. Meeting regularly helps everyone to be on the same page.
Have a team of volunteers to assist in the office during the week and at special events.
Create a volunteer roster so everyone knows when they are needed to function in their role. You could also rotate the roles so that everyone understands what needs to be done and can fill in when there’s a gap.
Introduction
Critical Thinking Skills for Working in a Team
00:00Volunteers
TASK Volunteer Application
TASK Volunteer Booklet
Training
MODULE 11 EVENT MANAGEMENT Creating an event is no small feat. It takes planning and understanding of the process. When planning an event, there are a multitude of tasks to consider. In this lesson we will explore together how to effectively plan and produce an event.
At the end of this topic, participants should be able to:
• understand the different types of events
• understand the planning process
• know how to organise an event
• understand how to organise staff and delegate effectively
• know what to do after an event.
Introduction
Types of Events
03:31Planning Events
TASK Event Request
Pulling the Event Together
TASK Guest Speakers Form/Pack
Finalise the Plan
Administrative Tasks
Be Organised
Post Event Activities
TASK Templates for Events
MODULE 12 MONEY MANAGEMENT You may or may not deal directly with money. Either way, we are to be good stewards and help those who manage money or assist tithing members.
Introduction
Tithes and Offerings
00:00TASK Tithes and Offerings
Processing Tithes and Offerings
TASK Tithing and Offering Record Sheet
Petty Cash
TASK Petty Cash Procedure
MODULE 13 LAWS AND RULES A trap that many churches get caught in is using images on their websites, YouTube in their services and worship live songs on social media streams. Churches aren’t obsolete from receiving fines and many around Australia have received hefty fines for using material without permission or without a licence. Below we will go over some of the copyright laws that you will need to know about.
Introduction
Media
00:00YouTube
Music
Photos
Insurance
Risk Management and the Insurance Company
TASK Handy Forms
Records and Documents
TASK Record Retention
MODULE 14 SOCIAL MEDIA People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity.
To effectively learn how to use social media in the workplace, an employee must learn the basic building blocks of social media and the different ways they interact and perform. Once we understand that social media is about communication, we can establish guidelines that allow employees to feel free to network while staying focused at work.
In this module you will learn the following:
• The meaning of social media
• Different ways social media is used and altered
• Building and maintaining a social media policy
• Keeping your social media secure
• Establishing rules for the company’s social media posts
• Discover the benefits and pitfalls of using social media
Introduction
What is Social Media?
00:00Benefits of Social Media
The Pitfalls of Social Media
Defining Your Social Media Policy
Creating a Living Document
Keeping an Eye on Security
Rules to Follow When Posting
Listen to Your Members
TASK Social Media Policy
Social Media Problems
Social Media Ideas
Social Media Problems
TASK Commandments of Social Media
MODULE 15 COMMUNICATING For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This module will help participants understand the different methods of communication and how to make the most of each of them.
The dictionary defines communication as ‘the imparting or interchange of thoughts, opinions, or information by speech, writing or signs.’
It is also defined as ‘means of sending messages, orders, etc, including telephone, telegraph, radio and television,’ and in biology as an ‘activity by one organism that changes or has the potential to change the behaviour of other organisms.’
The effectiveness of your communication impacts many areas of your life, including:
• stress levels
• relationships
• level of satisfaction with your life
• productivity
• ability to meet your goals and achieve your dreams
• ability to solve problems.
Introduction
How Do We Communicate?
00:00Verbal Communication Skills
Paraverbal Communication Skills
Non-Verbal Communication
Understanding Communication Barriers
Speaking Like a Star
Listening Skills
TASK Listening
Understanding Active Listening
Asking Good Questions
Use Digital Systems to Communicate
Emails
Telephone Calls
Voicemails
Newsletters
MODULE 16 PROFESSIONAL WRITING In Australia, writing and editing standards are essential for ensuring high-quality content and professionalism in the publishing industry. These standards provide guidelines for writers to follow in order to produce work that is accurate, consistent, and engaging for readers. These standards help to establish a common language. Australian writing and editing standards cover a wide range of topics, including grammar, spelling, punctuation, style, and formatting.
Introduction
Being Professional
00:39Professional Letters
Reports
Executive Summaries
Email Correspondence
Forms
Social Media
Blog Posts
Other Written Documents
Australian Publishing Standards Guideline
Need some help? – AI
MODULE 17 GOVERNANCE AND STAFF MEETINGS Part of your role as church administrator is to organise meetings. Meetings can either be productive or a total waste of time. People may come unprepared to share or participate. If your meeting does not have clear goals, objectives and timeframes for each topic, you will surely lose control of the meeting and waste time trying to keep the group on track.
Having a set approach to planning small meetings will assure that you will set up meetings to be the most efficient and effective.
Here are the steps to follow to ensure your meetings run smoothly:
• Define the objectives of the meeting.
• Decide who needs to attend.
• Assign roles and responsibilities e.g. chairperson, minute taker.
• Select and book the location and time.
• Prepare the meeting agenda – Keep in mind that your pastor(s) should have the opportunity to speak, so discuss how much time needs to be allotted.
• If refreshments are needed, place an order a few days in advance to ensure they arrive on time.
• Prepare and distribute materials in advance.
• Record and distribute meeting minutes.
Introduction
Minute Preparation
01:11TASK Minute Template
Annual General Meeting
OTHER RESOURCES
First Time Guest Visitors
Prayer for Church Administrators
Funerals
Weddings
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$399.95
Enrollment validity: Lifetime
- LevelIntermediate
- CertificateCertificate of completion
Hi, Welcome back!
Students Completed Course27
Other Requirements
- Get organized in your Church with helpful templates! Use folders, plastic sheet protectors, folder tabs, or store everything in cloud storage for easy access.
Target Audience
- Boost your church office skills with this course! Improve your skills as a church office worker with this comprehensive course that covers topics for receptionists, secretaries, office managers, personal assistants and more! Get the tools you need to excel in your job.